In today’s competitive business environment, contract insourcing and outsourcing have become increasingly effective business tools in helping to achieve business efficiency and increase profitability.
Service Level Agreements are recognised as effective business tools to improve service performance between customers, purchasers and internal or external service providers. Service activities require an expected or above expected level of performance in order to ensure maximum efficiency and effectiveness to generate a return on investment. Adopting Service Level Agreements in business ensures a transparent and balanced business environment.
As a manager, the responsibility rests with you to ensure your organisation effectively designs, negotiates, manages and monitors SLAs in key areas of the business. This hands-on course sets out to provide a sound, practical guide to developing and establishing SLAs, allowing the participant to work step by step through the processes.
The course consists of two intensive days of pragmatic methods which include numerous interactive exercises and a case study designed to assist you in determining the best and most effective SLA techniques for your organisation.
Each participant will be provided with a full set of course materials and a workbook.